Shipping Policy

We ship to eligible addresses within the United States using carrier-approved services. Certain destinations and delivery methods may be unavailable because our fragrances contain alcohol. We do not currently ship to Canada or other international destinations.

We aim to prepare and dispatch orders within three to five (3–5) business days after payment is confirmed. Business days exclude weekends and U.S. federal holidays. Processing time is separate from carrier transit time.

Standard shipping: $8.00 for eligible U.S. orders. Express shipping is $15.00 where an eligible faster service is available. The final shipping fee for your order is shown at checkout before you place your order.

Alcohol-based fragrances are shipped using an approved carrier service that accepts these products and their required packaging. Available methods and any destination restrictions appear during checkout. Carrier transit estimates are not guaranteed delivery dates.

When your order is dispatched, we will send a shipping confirmation with tracking details when supported by the selected carrier.

If we cannot ship within the promised time, we will contact you with your options, including consenting to a revised shipment date or receiving an eligible cancellation and refund as required by law.

We do not currently offer in-person pickup.

Email contact@velournoirolfactory.com with your order number.