Returns, Replacements & Refunds

Because fragrance is a personal-use product, we do not accept returns or exchanges for change of mind, scent preferences, or opened or used products, except as required by applicable law.

If your fragrance arrives damaged or leaking, please contact us at contact@velournoirolfactory.com within 48 hours of delivery whenever possible, with your order number and a description of the problem. Contact us even if more than 48 hours have passed; applicable consumer rights are not limited by this requested reporting window. If possible, include clear photos of the product and outer packaging so we can review the shipment.

For verified damage on arrival, our preferred resolution is a replacement at no additional shipping cost to you. If that product is unavailable, we will contact you to discuss waiting for the next batch, selecting an alternate fragrance, or receiving a refund, subject to applicable law and your choice. Please do not mail broken, leaking, or alcohol-based products back to us unless we provide explicit return instructions using a carrier-approved method.

If you received the wrong item, an item is missing, or your order was not fulfilled as promised, contact us so we can review the issue and provide a remedy consistent with applicable law. If we cannot provide a required replacement or cannot ship the order, an applicable refund may be required.

This policy does not limit any rights that cannot lawfully be excluded or restricted.

Velour Noir-Olfactory LLC • contact@velournoirolfactory.com